FAQ

Please find below answers of frequently asked questions regarding frost products and services. If you need advice though, please don't hesitate to give us a call or write un email.

 

Top 3 FAQs

1. Is it possible to order optical frames in your online shop as well?

Optical frames cannot be ordered by end users in our online shop, because we believe that a professional consultation is necessary. For this purpose we work with selected opticians. Please use our store locator, if want to know where the nearest frost partner is situated.

2. I found an optical frames in your online shop, my optician doesn’t carry them, though… What now?

No problem at all! Our partners have the possibility to order presentation samples as far as the demanded model is not sold out.  To be sure that your visit at your optician is not unsuccessful, it would be the best, if you make an enquiry beforehand, whether the frame or color is available. Should your optician not have it in stock, make him aware of our service, in case he doesn’t offer it by himself. "Choice orders" are normally shipped within 1-3 business days after incoming orders, if we have that model available.  In case you have any questions or problems that need to be solved, don’t hesitate to contact our frost customer service.

3. Is the etui included if I order frames in the online shop?

Yes, our frames are always shipped with accessories. Along with it comes a frost etui and a high quality micro fiber cloth. You can order additional accessories anytime.

Answer not found?
Use our contact form to ask us your question to the contact form