Please find below answers of frequently asked questions regarding frost products and services. If you need advice though, please don't hesitate to give us a call or write un email.
Optical frames cannot be ordered by end users in our online shop, because we believe that a professional consultation is necessary. For this purpose we work with selected opticians. Please use our store locator, if want to know where the nearest frost partner is situated.
No problem at all! Our partners have the possibility to order presentation samples as far as the demanded model is not sold out. To be sure that your visit at your optician is not unsuccessful, it would be the best, if you make an enquiry beforehand, whether the frame or color is available. Should your optician not have it in stock, make him aware of our service, in case he doesn’t offer it by himself. "Choice orders" are normally shipped within 1-3 business days after incoming orders, if we have that model available. In case you have any questions or problems that need to be solved, don’t hesitate to contact our frost customer service.
Yes, our frames are always shipped with accessories. Along with it comes a frost etui and a high quality micro fiber cloth. You can order additional accessories anytime.
For our frames we exclusively use UV400 certified sun glasses with 70% light absorption and without antireflection coating. The material of the sun glasses depends on the type of frame and its glazing.
In our full frame frames from acetate we standardly use sun glasses synthetic material from CR39, while all frost f-type and myfrost frames are exclusively processed with polycarbonate (a more robust synthetic material).
You will receive the color of the sunglasses as seen in the online catalogue.
All frost frames a handcrafted in our manufactory in Sasbach, Germany. Thus sometimes delays may happen.
We will inform you immediately as soon as your order is ready for shipping. Of course you can contact our customer service any time to find out the status of pending orders.
Our online shop is being updated and synchronized with our stock. If a frost frame is not being displayed in the online shop it is most probably sold out. Please contact us that we can help you with your problem individually.
Yes, you do, but that is very simple and quick. A user account is necessary because this way we can make sure to have all necessary data to process and deliver your order. Certain information such as the country is necessary to process your order compliantly. Delivery times and shipping costs can vary because of country specific tax rates and customs duty. Being logged in with your account the system makes all the necessary adjustments. Prices and delivery dates are adjusted automatically, avoiding annoying false information.