Please find below answers of frequently asked questions regarding frost products and services. If you need advice though, please don't hesitate to give us a call or write un email.


Repair and warranty

My frost frame is broken, what can I do?

Have you bought your sun glasses in our online shop, please get in touch with us via email (webshop@pm-frost.de) and explain the issue. Our customer service will get in touch with you as soon as possible. If you haven't bought your sun glasses in the online shop, please get in touch with the optician where you purchased your frost frame. Our partners will gladly help you. In our store locator you can see which opticians are in your area.

I would like to return my frost frame. What should I consider?

Consumers from the EU are allowed to return their goods within 14 days for online purchases. That means that you can try your frost frames at home without any hustle and return or exchange within 14 days from delivery. Within these 14 days you do not have to explain the reasons for the exchange. We will refund the full amount (Delivery costs excluded), if the frames are sent back in the same condition as received. After we have inspected your return, we will refund the amount with the same payment method you chose for the payment. We will inform you via email as soon as we have completed the refund.

How long is the warranty period of my frost frame that I bought in the online shop?

If you purchased your sunglasses in our online shop, the warranty period in Germany is by right 24 months.

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