GTC

AGB - frost Webshop

1. validity of the terms and conditions:
The following General Termsand following General Terms and Conditions apply exclusively, even if the frost web shop is accessed from outside the Federal Republic of Germany. Any other general terms and conditions of the customer are of frost even in the case of our delivery. part of the contract.
2. Offer, order confirmation Selection of goods, storage of the order text:
2.1. The offers in the frost webshop represent a non-binding invitation to order goods. to order goods. By placing an order, the customer by clicking on the "Buy" button, the customer makes a binding offer to conclude a to conclude a purchase contract.
frost is entitled to revoke the customer's to accept the customer's offer within a period of one week. The automatically sent by frost after the order has been sent order confirmation documents that the customer's order has been received by order has been received by frost, but does not yet constitute acceptance of the customer. A contract is only concluded through the declaration of acceptance by frost which is sent with a separate, further e-mail (order confirmation or dispatch confirmation), but at the latest when the order is dispatched. the dispatch of the order at the latest.
2.2. for the selection of the ordered goods lies exclusively with the customer, unless the order is based on a separately remunerated consulting service with a corresponding written purchase recommendation from frost. frost.
2.3. We reserve the right to make changes to the models or frost expressly reserves the right to make changes to the models frost expressly reserves the right to make changes, provided that these changes the contractual purpose is only insignificantly restricted and the interests of the the interests of the customer are not unreasonably impaired.
2.4. frost does not save the order text and it can no longer be retrieved after completion of the order process. cannot be retrieved after completion of the order process. The information from the order process will be sent to the customer with the e-mail confirmation of the order. The customer can print out the order data immediately after sending the order.

3. Delivery times, cancellation, damage caused by delay, partial deliveries:
3.1 The goods will be delivered within 1 to 3 working days within Germany and within 2 to 6 working days in other European countries. within 2 to 6 working days in other European countries. can track their consignment via tracking and are usually about the informed about the sending process.
3.2. of the product to the address provided by the customer. The customer assures that the complete and correct delivery address has been correct delivery address when placing the order. Should there be additional delivery address data results in additional costs for delivery, the customer shall the customer must reimburse these costs. The customer is obliged to ensure that ensure that during normal business and delivery hours the ordered goods are delivery of the ordered goods to the specified delivery address is possible. possible during normal business and delivery hours.
3.3, the customer fulfils the obligations incumbent upon him (e.g. payment of the payment in advance, notification of the complete and correct delivery address, etc. etc.).
3.4. If frost does not adhere to delivery deadlines, the customer must set frost a reasonable grace period in text form, which begins upon receipt of the grace period by frost. The customer is only entitled to withdraw from the contract after the grace period has expired. Withdrawal by the customer from the entire contract due to partial default or partial impossibility is only permissible if the partial performance partial performance already rendered is demonstrably of no interest to the customer.
3.5 Even in the case of agreed deadlines and dates, frost is not responsible for delivery and service delays due to extraordinary circumstances. to represent. Exceptional circumstances include, in particular, war, riots, interventions by higher authorities, measures in the context of labour disputes labour disputes, strikes or lockouts, shortages of raw materials or energy as well as unavoidable operational or transport disruptions such as such as power failure, fire, water ingress or weather conditions affecting transport. weather conditions affecting transport. This shall also apply if the the above conditions occur at frost's suppliers or if frost frost is not supplied by them through no fault of its own despite corresponding contracts that would have covered the demand arising from the agreement with the customer. would have covered the demand arising from the agreement with the customer. In this case, frost is authorised to postpone the delivery or service for the duration of the hindrance plus the duration of the impediment plus a reasonable start-up period or to cancel the or to withdraw from the contract in whole or in part due to the unfulfilled part.
3.6. frost is entitled to partial deliveries and partial services at any time, provided this is reasonable for the customer.

4. Prices and shipping costs:

4.1. All prices include the statutory value added tax.
4.2. Customs duties and fees for deliveries to other EU countries are to be borne by the customer.

5. Payments, offsetting, retention:

5.1. Payment for products ordered from frost can be made by credit card (VISA, Mastercard, American Express), instant bank transfer, Pay Pal or giropay. frost reserves the right to accept other payment to accept other payment methods in individual cases and to reject payment methods in individual cases. individual cases.
5.2. When paying by credit card, the data is transmitted transmitted using Secure Socket Layer (SSL) encryption technology. The purchase price is charged to the customer when the order is accepted. The transmission of the data may take several minutes and must not be interrupted by the customer, e.g. by refreshing the browser page. browser page. Otherwise the credit card account may be charged twice. credit card account. Justified refund requests will be refunded by frost within a maximum of 14 days from notification of the double booking by the customer to frost. Any chargebacks initiated by the customer any chargebacks initiated by the customer will be passed on to the customer. charged to the customer. For unjustified credit card chargebacks, a processing fee a processing fee (usually EUR 25.00) will be charged. frost will pass this fee on to the customer accordingly.
5.3. The customer is only entitled to offset if his claim is undisputed or has been legally established. undisputed or legally established. A retention payments by the customer due to counterclaims from other contractual contractual relationships is excluded.

6. Retention of title:
The goods remain the The goods remain the property of frost until they have been paid for in full. Prior to the transfer of ownership, any resale, leasing, pledging or transfer by way of security is prohibited, pledging; transfer by way of security, processing or remodelling without the express not permitted without the express consent of frost.

7. Warranty:

7.1 If the object of purchase is defective, the customer shall be entitled to the statutory claims during the limitation period for claims for defects.

7.2. If the customer is an entrepreneur, i.e. the customer is placing an order in the exercise of his commercial or independent professional professional activity, claims for defects shall lapse in accordance with the statutory within 24 months from delivery of the goods.

7.3. If the instructions for use and maintenance specified by frost are not followed the products, changes are made to the products, parts are replaced or parts or use materials that do not correspond to the original original specifications, or interventions are carried out by unauthorised not expressly authorised to do so, the warranty shall lapse to the warranty shall be void to the extent that defects have arisen as a result.

8. Consumer's right of cancellation:

If the customer is a natural person domiciled in an EU country who concludes a a legal transaction for a purpose which is predominantly neither their commercial or independent professional activity (consumer), the customer (consumer), the customer has a right of cancellation in accordance with § 312g i.V.m. § 355 BGB.

Cancellation policy
Right of cancellation

Consumers who have a right of cancellation in accordance with § 312g i.V.m. § 355 BGB, have right to cancel this contract within fourteen days without giving any reason. to cancel this contract. The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, have taken the goods into your possession or has; in the case of a contract for several goods that you have ordered with a single order and that are order and which are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you third party, other than the carrier, has taken possession of the last goods. or has taken possession of the last goods.

To exercise your right of cancellation you must inform us (PM Frost GmbH, Mättich 29A, 77880 Sasbach, Germany) by means of a clear declaration (e.g. a letter sent by post letter, fax or e-mail) of your decision to cancel this contract. In order to comply with the cancellation period, it is sufficient period, it is sufficient that you send the notification of the exercise right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If If you cancel this contract, we shall reimburse you for all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us delivery offered by us), immediately and at the latest within fourteen days from the date on which the notification of your cancellation of this of your cancellation of this contract has been received by us. For this refund, we will use the same means of payment that you used for the original original transaction, unless expressly agreed otherwise with you. something else has been expressly agreed with you; in no case will you be be charged for this repayment. We can refuse the repayment refuse repayment until we have received the goods back or until you have proof that you have returned the goods, whichever is the earlier. whichever is the earlier.

You must return the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract to PM Frost GmbH, Mättich 29A, 77880 Sasbach, Germany or to hand them over. The deadline is met if you dispatch the goods before the period of fourteen days has expired.You shall bear the direct costs of returning the goods.

You only have to pay for any only have to pay for any loss in value of the goods if this loss in loss in value is due to handling of the goods that is not necessary for checking the the nature, characteristics and functioning of the goods.

End of the cancellation policy

10. Returns:

To process returns after exercising the right of cancellation or due to defects, the customer is requested to do the following:

1. Please send your return request, including a description of the defect or cancellation request, to reklamation@pm-frost.de

2. The product must be packed in the original packaging (this only applies in the event of a cancellation within the time limit), and the original original shipping packaging or an equally damage-resistant packaging packaging should be used so that the original packaging of the product is not damaged. All parts belonging to the product must be included. The parcel can be returned at any post office to to: PM Frost GmbH, Mättich 29A, 77880 Sasbach, Germany

11. Ordering process and correction of input errors in our webshop:

11.1. You can view the products in our webshop by clicking on them. clicking on them. If you wish to order one or more selected products products, click on "Add to shopping basket". By clicking Click on the shopping basket symbol to display the products you have selected. will be displayed. You will then have the option to continue shopping and add more products to your shopping basket. The number of items to be ordered is limited to standard commercial quantities. When you have have placed all the goods you wish to purchase in your shopping basket, click on "continue". You will then be guided through our order process process. To do this, you can first register or log in under an existing customer account or continue without registering and then specify the desired payment method. Before you place your order, we keep the information about the selected goods, the unit price selected goods, the unit price, the shipping costs, the total price as well as the selected payment method.

11.2. You can correct input errors at any time during the ordering process by correct them at any time during the order process by clicking on the fields which phase of the ordering process you are in and navigating forwards or this way to navigate forwards or backwards, or by clicking the "Back" button clicking the "Back" button in the browser. In addition, under "Check the shopping basket, the billing and delivery address and the payment delivery address and the payment method by clicking on the corresponding fields. fields.

12. Contract language, applicable law and place of jurisdiction:

12.1. The contract can be concluded in German and in English. language. All disputes arising from the legal relationship between the customer and frost are subject to the law of the Federal Republic of Germany. Germany. For consumers, this choice of law only applies insofar as the protection afforded by mandatory provisions of the law of the country state in which the consumer has his habitual residence, is withdrawn. The application of UN sales law is excluded.

12.2. If the private end consumer is not domiciled within the European Union, our place of business shall be the place of jurisdiction.

Status: May 2017