Shipping and payment

Shipping information

Here you will find frequently asked questions about our webshop, products or services. You will receive the answers when you click on a question. If your question is not listed, you are of course welcome to call us or send us an e-mail.

Who delivers and how long does shipping take?

All orders within Germany are dispatched by our logistics partner GLS and abroad by Fedex. Once the parcel has been accepted by the respective parcel service, you will receive your personal tracking number by email, which you can use to track the delivery online. Depending on your location, shipping takes between:
Germany: 1 to 3 working days
Abroad: 2 to 6 working days

Can I track the delivery?

Yes. After your goods have been carefully packed and dispatched by us, you will automatically receive a dispatch confirmation by e-mail. In this email you will find all the information about your order, such as the tracking number and the dispatch status. If you have not received this email, please check your spam folder and email inbox.

Can I collect the goods myself?

Of course you can. If you live near our company headquarters in Sasbach or are currently staying there, you can of course also collect your ordered goods from us. An important prerequisite for this is that you arrange a collection date in advance, by telephone or e-mail. This allows us to prepare everything for collection and ensure that you don't have to wait too long.