Who does the shipping and how long does the delivery take?
Orders within Germany are shipped with GLS. All orders outside Germany are shipped with FEDEX. Depending on the destination the delivery takes:
Within Germany: 1 to 3 business days
Outside Germany: 2 to 6 business days
Can I track the parcel?
Yes. After your order has been packed carefully and has been shipped, you will receive a shipping confirmation via email. Therein you will find all information to your order, like tracking number and status of your delivery. Please check your spam folder if you don’t receive this email.
Is it possible to pick up the order?
Of course. If you live near our manufactory in Sasbach or just stop by, you can pick up your ordered goods. The only requirement is to book a time slot beforehand, either by phone or email. By doing this we can already prepare your order for picking up and make sure you do not have to wait too long.